Tips, Complaints & Referrals
The FSC receives information from members of the public and other stakeholders regarding matters that may fall within its regulatory mandate – including concerns about regulated financial institutions operating in Insurance, Pensions, Credit Unions, and Securities sectors.
Types of Matters Received
Complaints
A concern raised by an individual about the conduct or actions of a regulated financial institution.
- Insurance policies or claims
- Pension benefits
- Credit union services
- Securities & investment
Submit to institution first, then to FSC if unresolved
Tips (Whistleblower Reports)
Information regarding suspected misconduct or regulatory breaches involving a regulated institution.
- Fraud or financial misconduct
- Breaches of financial regulations
- Misuse of funds
- Concealment of improper activity
May be submitted confidentially or anonymously
Referrals
Information shared with the FSC by an organisation, regulator, or other institutional stakeholder.
- Regulatory issues
- Supervisory concerns
- Emerging sector risks
Submitted by organisations or regulators
Important Information
The Commission does not act as a legal representative for individuals and does not determine the outcome of private contractual disputes. The Commission's role is to regulate financial institutions and assess whether entities are operating in accordance with applicable legislation and regulatory standards.
Contact the TCR Unit
Email: TCR@fsc.gov.bb
Schedule a consultation
Virtual or in-person meetings available – all appointments must be scheduled in advance. Walk-in consultations are not available.
